Census York.

Support is available across the city of York.

Census Day was Sunday 21 March, but it’s not too late to take part.

You must complete the census by law or you could be fined up to £1,000

Some questions are labelled as voluntary. It is not an offence if you do not answer these.

Coronavirus update.

Covid safety measures including face coverings (unless medically exempt) and social distancing are in place at all Support Centre sites.

Each Support Centre may also have a Track & Trace policy in place. This Track & Trace system is separate to the Keeping Digital Track & Trace.

About the 2021 Census.

What is the Census and when is it happening?

The Census is a survey that happens every 10 years and gives the Government a picture of all the people and households in England and Wales. It’s been happening for over 200 years. The Census helps us understand what our society needs now and what it’s likely to need in the future. The information it collects helps plan and fund services including transport, education and healthcare. Charities also use Census information to help get the funding they need. Businesses use it to decide where to set up, which creates job opportunities.

This year the Census will be digital-first. This means you will be encouraged to respond online if you can. You will be able to complete the Census using any device, including your mobile phone or tablet.

Support from Explore York.

More information on the free support from Explore York.

If you need help to complete your Census return, Explore York can offer 1 to 1 support sessions at three libraries in York.

These sessions are for people who don’t have online access or who will find it difficult to complete the Census on their own.

Sessions will be available between 1 March and 4 May 2021 at Acomb, Tang Hall and York libraries. They must be booked in advance. You can get support over the phone or in-person.

Select your local library:

Tuesday: 10am-3pm

Thursday: 10am-3pm

Saturday: 10am-3pm

To book a support session:

Tel: 01904 552 828

Thursday: 1pm-5pm

Friday: 12pm-3pm

Saturday: 10am-1pm

To book a support session:

Tel: 01904 552 651

Monday: 12pm-3pm

Friday: 1pm-5pm

Saturday: 10am-1pm

To book a support session:

Tel: 01904 552 655

Frequently asked questions:

Will my session be confidential?

Sessions will be in a private space where you will not be overheard.

How long will the session last?

Completing the form can take 25-60 minutes. If you don’t have your household access number (which is on your Census letter) and you need to ask for a new one, this may take an additional 10-15 minutes.

I don’t need help, but can I use a library computer to complete the Census?

Yes just book a PC in your preferred library. Visit the computers page on the York Explore website for more information or phone your preferred library.

There is a pandemic on – how will the sessions be safe?

In-person sessions are Covid secure with social distancing in place.

Support from York CVS.

More information on the free support from York CVS.

Here is what York CVS are offering to York residents for support when filling out their Census.

- Support by appointment only (via phone or in-person)

- Help with paper copies (if requested)

- Initially, Monday to Friday, appointments every half an hour from 9:30-15:00

- If there is demand for evenings and weekends, York CVS will put on extra sessions and publish a new timetable.

How to get in touch with York CVS about Census support?

Email Emma Gallagher: emma.gallagher@yorkcvs.org.uk,

Caroline Gaughan: caroline.gaughan@yorkcvs.org.uk,

Frances Perry: frances.perry@yorkcvs.org.uk,

or call 01904 621133 and choose Census Support.

Additional help.

Important links for help from census.gov.uk

A range of accessible formats and other support is available to help you find out about the census and complete it.


Census support centres are available in most areas across England and Wales.



Get in touch with us.

Our team are always here to answer any questions.

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